Title: Unacceptable Handling of My Approved Claim – Sudden Rejection Without Explanation

Unacceptable Handling of My Approved Claim Sudden Rejection Without Explanation

On 29 August 2025, I was involved in a motor vehicle accident where another driver hit my rear bumper. I promptly submitted a claim and was later informed that the claim had been approved and was being handled by the legal team.

However, today I received a completely contradictory update: I was told that my claim has now been rejecte. What’s worse, I was advised that I now need to follow up independently, without being given any further details about the owner of the vehicle that hit me.

This is not only unacceptable but shows a complete lack of transparency and accountability. I trusted the process and waited in good faith, only to be left in the dark without support or a clear path forward.

I demand:

Full disclosure of the party involved in the accident so I can pursue the matter.

Immediate intervention by management to rectify this situation.

I expect a prompt and professional response.