ES
Elsie S
1 reviews | Active since Mar 2009
02 Dec 2024, 08:23
Time wasting when wanting to cancel the policy - hundreds of questions.
My time gets wasted when I phone in to cancel the policy. Every time I tell the operator that I want an email stating the policy is cancelled from my side , he wants to keep continueing talking etc. All I am asking is for an email to confirm cancellation - this was to be the first month with King Price. Not happy at all. Here is my policy number KP*** I CANCEL THE POLICY - DO NOT RECOVER ANY PREMIUMS !!! Is that clear enough now? When I say I'm done I am done!!!
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Replies (2)ES
Elsie S's updateReviewer Update
02 Dec 2024, 08:28I answered all the security questions for KP, but they send me an mail just now - saying they have not made the change to the policy. It is near impossible to cancel a policy with them,. They just don't do it' I had the same problem in 2021. I paid an additional premium as they said they did not accept cancellation on email. They take your money and do not refund you, I am still waiting for the 2021 refund????
Most valued client
Name | Elsie Strydom
Policy no. | KP***
Phone no. | ***
Policy no. | KP***
Phone no. | ***
We tried, and tried, and tried to call you… But we missed you
You asked us to get in touch and we’ve been trying to call you, but with no success.
Since we haven’t been able to speak to you yet, we haven’t made any changes to your policy either.
We’re eager to assist however we can, so please call us on ***when you have a few minutes to chat.
Our call centre is open Monday - Friday 08:00 - 18:00, and Saturday 08:30 until 13:00.
We hope to hear from you soon.
Royal regards,
ES
Elsie S's update02 Dec 2024, 08:28
Reviewer Update
I answered all the security questions for KP, but they send me an mail just now - saying they have not made the change to the policy. It is near impossible to cancel a policy with them,. They just don't do it' I had the same problem in 2021. I paid an additional premium as they said they did not accept cancellation on email. They take your money and do not refund you, I am still waiting for the 2021 refund????
Most valued client
Name | Elsie Strydom
Policy no. | KP***
Phone no. | ***
Policy no. | KP***
Phone no. | ***
We tried, and tried, and tried to call you… But we missed you
You asked us to get in touch and we’ve been trying to call you, but with no success.
Since we haven’t been able to speak to you yet, we haven’t made any changes to your policy either.
We’re eager to assist however we can, so please call us on ***when you have a few minutes to chat.
Our call centre is open Monday - Friday 08:00 - 18:00, and Saturday 08:30 until 13:00.
We hope to hear from you soon.
Royal regards,
ES
Elsie S's updateReviewer Update
02 Dec 2024, 11:27Thank you to Johan for contacting me and resolving my cancellation in 3 minutes. Professional and friendly under difficult circumstance. Johan must be paid more for fixing up others .... I have my letter of cancellation now.
ES
Elsie S's update02 Dec 2024, 11:27
Reviewer Update
Thank you to Johan for contacting me and resolving my cancellation in 3 minutes. Professional and friendly under difficult circumstance. Johan must be paid more for fixing up others .... I have my letter of cancellation now.