Third party claim-Bad service

On the 17th August a client of king price knocked my car at the back and she immediately informed her insurance and logged a claim which she send us the details and we were then informed abt what documents was needed which we then sent through...we also went and got quotes same day and sent them through

We were then informed that the process will take about 20days to be wrapped up..and an email was sent through informing us tht o the 24th Sept everything will b wrapped up which was more than 20days but we had no choice but to accept as we wanted the matter to b resolved.

On the 24th no feedback was provided and we made follow-up,I think feedback was provided to us on the 27th Sept whn they needed our bankin details and we provided them...today is the 5th Oct and no payment is done,we then made follow up only to b told that payment wil b done on the 01st November

I feel we r not being taken serious and they r doin all this just to frustrate us and this is unacceptable..we r now driving around with a car that has a dent with PDC not working.I feel this is totally bad service

A claim that is not even more than R10 000 is taking more than 3months to get sorted...this is bad