Think carefully when choosing King Price as your insurer

Good Day My experience with king price has been absolutely, pathetic . I had a hit on run 26 August reported on email on 27th and resent the email 29the nothing was done until I had to call the following week , 2 days later my claim was approved and recoveries contacted me for the information . I did everything they asked and send all required information and only 2 weeks later I was advised they couldn't get through on the tele number I even went back to the garage to confirm the telephone numbers and got the owners cell no Because apparently they didn't get through on the numbers on the internet but the numbers were all correct . However after all this it still took their recoveries 5 weeks to request footage which was the only evidence I had since the driver sped off. Any fool knows maximum time on footage is 30 days From day one I was getting slap dash assistance After giving them the colour , make and registration of the vehicle they kept asking for a model . They kept telling me it was a Hyundai I 10 and I said it was a bakkie . Eventually I asked the police to check and sent King price recoveries the Report confirming it was a bakkie . Needless to say it took them another 2 weeks to investigate and get back with not much info. I had to still keep asking for feedback and then after 3 weeks of their apparent investigation and discussion with the company who owned the bakkie no updates. I emailed for feedback and was told unfortunately with no evidence and no identification of the driver they are unable to assist . Today some Rude consultant from legal department calls to tell me the same sad pathetic story I was told last week , Then she doesn't listen so she can understand but tries to argue with me and then accuses me of not getting all the information required , This now, I am told almost 4 months after the incident . Completely dismissing the fact that they only requested footage and information after 5 weeks . Never mind all the other emails I sent that was never ever responded to as for King Price so called self portal another waste of time . Saying they are pathetic , refusing to take accountability for not doing their job on time and that I am disappointed is not near how I feel . If King Price had really made all the effort pulled out all the stops to assist and I still didn't get my excess back it would have been ok at least I would have felt satisfied knowing they really tried but the fact that I know they didn't and I have all the emails to prove it frustrates the **** out of me. I don't think I can stay with an insurance that delivers such mediocre service to their comprehensive clients . I shudder to think about other clients