They were quick to respond and asked first if they should call immediately after I sent an email

Hi Fhatuwani,

Thanks for the kind words, we try pretty hard to look after all of our wonderful clients, and we’re delighted that we managed to impress you.

Thanks for giving us the opportunity to provide you with awesome service, your wish is not just our command- it’s our pleasure!

Let us know if there’s absolutely anything else we can do for you.

Royal regards,
The king’s court