They refuse to fix their mistake

One claim after eight years they made my life miserable and still do even after I left them

It took them three months to fix a door and fender and because I am doing shifts at work, I resoluted in buying another car and insured it with them, eventually I got my first back and the second one used by a friend, we called them to change insurance details of the second car and everything seemed to be normal, I was being debited for Hyundai and she was debited for Kia Rio until we both cancelled

In June this year I got an email from them asking if they should use an account on the system to pay my excess and gladly said yes

When I made a follow up, the told me the money was paid to the person using a Kia Rio, I mean why because the car that was in an accident is Hyundai and Kia Rio is insured under someone else and was never in any accident, such incompetence