They just don't care - KING PRICE

I got hit by a rock on the 24th of Sept 2020 and needed to replace my windshield. I went onto my app and submitted the claim and it was approved swiftly. I was then contacted by a glass services provider(Auto Boys) on behalf of King Price to change my windshield. The windshield was changed on the 30th of Sept 2020. After the installation, I noticed a little after the guys left that my car inside light, wiper sensor and sunroof were not working. I immediately contacted the service provider and a technician was sent out. The tech arrived at my place, had a look and couldn't resolve the issue. He then referred me to Mercedes as my car is still under warranty. When I got to the dealership the guys advised that an after market windshield has been installed on my car and that is why the sensor is malfunctioning and I need to contact my insurance ASAP for them to resolve the issue because I risk losing my maintenance plan due to the '****' windshield that is on the car. I then called Auto Boys to notify them and asked why an original part wasn't used and I was referred back to my insurer which is King Price, this was Friday the 02nd of October 2020.

Nothing happened over the weekend and I had to call in today to get feedback. I then got forwarded a email by Auto Boys from one of the managers Johan K and his mail read, "as always, we need an official letter from MBSA that the warranty is cancelled, for us to review'' I was honestly livid when I received this mail because it was like the guy wanted my car's warranty to be cancelled for him to approve the original windshield and also felt that whatever I told them, they did not believe. Honestly, couldn't believe the audacity. I mean this shouldn't be the first time this happens and what is strange is that they know what year model my car is and that is still under warranty but they went ahead and installed an after market part.

I got a letter from Mercedes confirming that if a OE windshield is installed my maintenance plan will be flagged. I have been waiting over 2 hours for feedback from the manager.

This is totally unacceptable as far as I am concerned, so for people that submit claims for any glass repairs via King Price, I hope you get to see this post.