They are going to loose me

I have been with Kingprice for a number of years. There service, is top class, but that is until recently. I am in the process of buying a new car, so I decided to to give KP a call for a quick quote. That quick quote was the worst customer experience. Firstly, the agent kept giggling, laughing, not paying to attention. When I asked to speak to the manager, she said that her computer system is making her laugh. After 20minutes, she came back with a quote of R1100.00, but when she faxed the quote, the quote was R1800.00(?????). I then decided to get 3 more quotes from other Insurance, and of the 3, the most expensive was R809.00. I want a team leader to listen to this call & give me a call, as the quote KP gave me could not be possibly correct, as they are R291.00 more expensive than the most expensive from the 3 quotes I have received RK Moonsamy