They are cheaper for a reason

I am extremely upset with King Price. I do not check debit orders that go off my account as I always have a positive bank account balance and obviously if there is a problem with payment the company will phone me, right? NOT SO WITH KING PRICE. I noticed yesterday afternoon that my debit order for May did not go off my account as I am switching banks and thus my debit orders. I phoned them just to be informed that my last two debit orders did not go off. Why was I not contacted about this? You have my cellphone number as well as my email address?!? I was promised by the manager of the call centre that the collections department will contact me first thing this morning. Its now 11:15 and I am yet to hear from them. Obviously this is a crisis as I am not insured at this moment. If I read through other complaints I see a trend here with King Price messing up debit orders of their customers. Obviously they are cheaper because they cut corners on things like IT, competent collection personnel, telephone calls to customers, etc. Id rather pay a little more with a reputable company like Outsurance where I was previously for 6 years without issues. I'm going back to Outsurance today!