There seem to have been some issues with my claim that I was not aware of

There seem to have been some issues with my claim that I was not aware of. Fortunately, Lesego made my morning by firstly resolving all outstanding issues on my profile as well as promptly authorizing my claim. She also advised that I should resubmit the vehicle verification to avoid any problems in the future. She advised on the process to expect in future claims. She used my language. As a result, I was able to fully comprehend what she was communicating. Kudos 👏 💐 to Lesego.