Theft claim has been rejected

Dear King Price

I am extremely disappointed with the manner in which my claim has been handled by King Price Insurance. Claim No CKP***/6

My claim was rejected on the basis that my alarm system was not functioning on the day of the incident. However, I disclosed from the start that the system had been installed, maintained, and radio-linked to a 24-hour response unit (Beagle Watch), and that we only became aware of the fault after the incident, when the security company tested it. The alarm had been working prior to the incident, and it had been activated when the house was unoccupied — as per policy requirements.

Despite this honest and full disclosure, King Price has not only rejected my claim, but is also attempting to void the policy and merely refund premiums. This is unacceptable, as I comp**** with all conditions in good faith, and the failure was neither foreseeable nor due to negligence.

I request urgent intervention, a fair reassessment of my claim, and transparency from King Price. Failing this, I will escalate the matter to the Ombudsman for Short-Term Insurance. The responsible loss adjuster is Karl Viljoen. Thank you & hope to speedy response as I believe that there’s is dishonesty from the loss adjusters as well.