THE WORST SERVICE EVER WITH KING PRICE

For the second time in two years since joining King Price I have had to lodge a claim and just like the first time I have had a non-responsive consultant and it has been MY responsibility as the customer to follow up on information and a service i had been paying for religiously.<br> On the 10th of September 2015 I was involved in an accident and my car had to be towed. To this day I do not know what on earth is happening with my car. I requested regular progress updates, which I have not received.Nobody keeps you informed and when you follow up its always the 'i do have this today, i will have it tomorrow'. When tomorrow arrives, STILL NOTHING. It has been three weeks. How long should it take to process a claim? <br> So utterly disapponted with this service that I want to leave this company and right after and lodge a formal complaint with the Ombudsman if the need arises. Why must we resort to such measures and platforms to get a service we have been paying for?<br> Again, I will never recommend this company to anyone and I will be leaving them immediately after this has been resolved. I mean this is a car we are dealing with and not a pair of shoes.<br> <br> <br> <br> <br> <br> <br>