DB
Dirk B
1 reviews | Active since May 2012
24 Jun 2022, 17:12
The second time I am less impressed with their service
The second time I am less impressed with their service. I discovered that an important condition (the presence of a thatched lapa) was not mentioned on the policy after I had discussed it with the agent, Katlego, who assured me it was on the policy but not a problem. When I found out and called King Price, they told me that the house cannot be insured when a lapa is less than 5 metres from the house. I had to cancel my policy because KP cannot insure my house. That was a big disappointment. This is a serious mistake on the part of the agent, and if I had not checked the policy, I would have believed his assurance but I would not have been covered.
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Replies (1)King Price Insurance's replyOfficial
27 Jun 2022, 17:24Hi Dirk
Our sincerest apologies for the negative experience, client care has been in contact to discuss. Should you require any further information kindly contact King Price directly.
Our sincerest apologies for the negative experience, client care has been in contact to discuss. Should you require any further information kindly contact King Price directly.
King Price Insurance's reply27 Jun 2022, 17:24
Official
Hi Dirk
Our sincerest apologies for the negative experience, client care has been in contact to discuss. Should you require any further information kindly contact King Price directly.
Our sincerest apologies for the negative experience, client care has been in contact to discuss. Should you require any further information kindly contact King Price directly.
