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Dirk B

1 reviews | Active since May 2012

24 Jun 2022, 17:12

The second time I am less impressed with their service

The second time I am less impressed with their service. I discovered that an important condition (the presence of a thatched lapa) was not mentioned on the policy after I had discussed it with the agent, Katlego, who assured me it was on the policy but not a problem. When I found out and called King Price, they told me that the house cannot be insured when a lapa is less than 5 metres from the house. I had to cancel my policy because KP cannot insure my house. That was a big disappointment. This is a serious mistake on the part of the agent, and if I had not checked the policy, I would have believed his assurance but I would not have been covered.

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Replies (1)
King Price Insurance
King Price Insurance's reply27 Jun 2022, 17:24
Official
Hi Dirk

Our sincerest apologies for the negative experience, client care has been in contact to discuss. Should you require any further information kindly contact King Price directly.