The Royal Pathetic Service

I called in March for a quote and requested cover from 1st April. I was told that there was an admin charge of R319. I told the consultant i would only accept policy if the admin charge was waivered. He confirmed with his supervisor and assured me that there will be no admin charge. On 13 May i was debited with 3 amounts R482.25 for May cover, R251.21 pro rata for March & R319 admin charge. Since 13 May i have spoken to Joey,Samantha & Chris from customer care and Antoinette from accounts. Samantha requested a bank statement from me in order to have the 2 amounts refunded within 48hrs. I have received the pro rata amount of R251.21 on 19 May. I called again on the 19th & spoke to Antoinette who assured me that i will have my money within 48hrs Of which i am still waiting. This is totally unacceptable, 10 Days for a refund!!!! I am just wondering if this will be the type of service i would receive in the event of a claim!!!! Maybe i should reconsider my insurers....<br> Totally disgusted with the service.