The *********** of staff and junior managers, inconsistent of information sharing by staff and junior managers. I am still expecting my refunds as from 17TH October 2024. agent/consulted who assisted me told me that the refund takes 48hrs to be paid in my

The *********** of staff and junior managers, inconsistent of information sharing by staff and junior managers. I am still expecting my refunds as from 17TH October 2024. agent/consulted who assisted me told me that the refund takes 48hrs to be paid in my account, I requested the agent to change my banking particulars. On the 18th October 2024 I have received confirmation that the refund will be paid on the 21st October 2024. There was no payment made received on Monday 21, I was told by another employee that process of refunds takes 72hrs. After 72hrs I called again and also request call back there was no response until I wrote the email of cancellation the policy there was no acknowledgement of receipt to my emails. I send another request for call back since was out of data and airtime, I received a call from one representative who even shared proof of payment of refund with their FNB account. When I checked the details of the beneficiary where the money was paid to I realize that Banking details are incorrect, I dropped the guy an email and informed him that the Banking details are incorrect. I was called by another guy who told me that the money was deposited in my closed account He will do the follow up and make sure money will be paid into my account, I received a call again by the 1st person who told me that the beneficiary account is for King Price and not mine. He assured me that money will be paid into my account same night of yesterday or this morning . BUT there is no payment into my account. I am frustrated and not happy at all by such a treatment from King Price Insurance