The King's treatment for prospective customers whilst existing customers are being ignored and treated as feeble peasants

<p>On the 4th of May this year I contacted King Price Insurance to get a qoute to remove my car I sold a few days prior, to cancel my home and content insurance and to change the regular driver on my car as I was on my way overseas for 3 months. I had to speak to 3 different consultants as new / different insurance options were marketed to me. Eventually I was put through to a lady named Geraldine Jordan.</p> <p>I requested a qoute to be sent to my e-mail address with the proposed new premium and informed them that I was going overseas and only wanted to be contacted by e-mail. On the 10th of May after having contacted customer services via e-mail I eventually received my updated policy schedule, with the regular driver already changed but no adjustment on my premium for the specific motor vehicle. I immediately rep**** to the e-mail asking King Price customer services that I actually only wanted a qoutation first before I accepted and just wanted to make sure that the premium amount is correct as I expected it to increase due to the new proposed driver being much younger and only having a licence for a couple of months.</p> <p>I received no response from King Price on this e-mail and accepted that the last insurance schedule sent was correct.</p> <p> </p> <p>The subsequent deductions from my bank statement made no sense to me. They were as follows:</p> <p>03/05 - R 267.04</p> <p>01/06 - R 410.73</p> <p>01/07 - R 653.44</p> <p> </p> <p>I e-mailed King Price Insurance customer services requesting a response as to why my insurance premium seems to almost double every month since I changed the regular driver on 8 July. I have not had any feedback yet.</p> <p> </p> <p>It is sad to me that this insurance company did their utmost best to contact me asap and get my insurance cover up and running when I moved over to them, but now being an existing customer the service levels have dropped immensely to a point of being ignored whilst my premiums are escalating beyong my understanding.</p> <p> </p> <p> </p>