The King of bad service and unhelful attitude- my worst insurance ever

<p>I took insurance with King Price for my car, contents and all risk items, policy number KP*** and when I received my policy schedule I found that all my all risk items were captured incorrectly, in the interim I had gotten a cheaper quote with another insurer and I was interested in joining them. I then called King Price and spoke to Rhyno Djong to cancel my policy, he managed to lower my car premium and we made some amendments and removed the contents risk from the policy, he promised to send me an updated document for me to make my final decision on whether I was cancelling with them or not, he didn't send it to me, I tried o call them on the 19/04 before my debit order went off to confirm my cancellation and they took my message and promised to call me back but they didn't come back to me. On the 25th/04/2016 King Price debited my account 3 times, they debited the premium TWICE and then debited the joining fee that they had promised to wave. I was on holiday when they triple debited me, I at least managed to reverse the second debit order with my bank, I called them on the 04/05/2016 when I came back from holiday to cancel my policy with them and get my money paid back to me and I have since spoken to Lee, Yolandi, Mohamed, Chriss, Jonathan( this was on different intervals between the 04/05 and the 16th/05) , the last person i spoke to was Lebogang who told me that his manager Kavish refused to speak to me and he refused to give me Kavish's number for me to call him and he further told me that their managers don't have telephone numbers. Till today I have not had my money refunded by King Price and I am frustrated as there is no way to get past the advisors and all you get from the advisors is excuses and run arounds. I guess they are Kings of bad service, no wonder they are third last on the number of claims overturned by the ombudsman. I am so disappointed in King Price's lack of service and their unhelpful attitude.</p> <p>Kind regards</p> <p>Hellen</p>