The King doesn't care!!!

So I recently made a claim for my windscreen after a stone hit it and made a small chip. Obviously the idea here was to try and minimize the damage as it could be costly to replace the whole windscreen. The damage happened on Friday and I immediately went to PG Glass first thing Saturday morning. PG Glass advised me t inform my insurer. I made a call right there and found out that King Price uses a service provider Auto boys for window/ Glass claims. A nice consultant took all my details and informed me that they will submit a claim on my behalf and that I was going to receive a call once the claim as been processed and approved. I didn't receive a call through out the weekend. Monday came and I kept my phone close by the whole day expecting a call......no call whatsoever. I said what the hack I've got the King Price app let me check my claim status- It said approved. I called Auto boys back and they insisted that they were waiting for approval. As I am typing this review now its late Tuesday afternoon and I still haven't heard anything regarding my claim.

It got me thinking now, if this was a serious windscreen damage I was going to drive my car all this time with the damages? If it takes King Price more than 2days to make arrangements to fix a chip how long will it take them to replace a windscreen? Worse what if I was involved in an accident, would I have to wait for 2months?