The King does not bother

I've been a client of King Price for nearly about 10 years, and I've never had to struggle with them, as I do now. I cancelled my policy on the 11 April 2025. Received an email response confirming that my email has been received. At the end of April, they still deducted my debit order which now has put me in a very uncomfortable financial position. I've made use of the app requesting them to contact me, I've emailed but only get their automatic response email. I've discussions with 2 consultants on the WhatsApp communication, Godfrey, who said that they will contact me by the end of the day on Wednesday 30 April, but noone did. Nompumelelo, said that it'll take them 24-48 hours, and apologized, but no one made any contact with me as yet. I reiterate to both of them the seriousness of me needing to be refunded the close to R3k that they've wrongfully debited, but it seems as if the 'King' is not bothered