The (King Cab) that doesn't show up

<p>Good Day </p> <p> </p> <p>I type this review to you with great regret, </p> <p> </p> <p>I called King Price on Friday afternoon at 1:30 pm requesting a King Cab , I spoke to a guy called Justin who assisted with setting the trip up.</p> <p> </p> <p>Justin asked me for the address and the pick time , which I rep**** and said ‘’ I am attending my year end party this evening and I need the King Cab service to pick me up at 00:30 am Saturday morning.’’</p> <p> </p> <p>We then confirmed all the details at least three times thereafter Justin confirmed that I would get a SMS later in the afternoon.</p> <p> </p> <p>I got to my yearend party and I noticed that I did not receive the SMS or any notification , so I decided to call king price “emergency’’ line and held on for about 10mins and this occurred at 21:29pm</p> <p> </p> <p>I called you guys 4 times after that from (00:30) and on the 4th attempt I got through and your agent dropped the call on me, After that I could get through to you and this left me stranded!!!!</p> <p> </p> <p>Ø I don’t think King Price should offer a service that they can’t deliver on , you guys put my life as risk!! There could have been so many life threatening incidents that could of occurred that night if I drove home.</p> <p> </p> <p>Ø Secondly I had to ask a colleague to take me home , which was way out of their way! ( Are you starting to get the picture of what your “stupid offering” has caused?)</p> <p> </p> <p>Furthermore early parts of Sunday morning I get called form your staff which I did not answer as I was sleep at that time, I finally answered a call that came from cape town asking if I arrived home safely and if there was a problem with the driver?</p> <p> </p> <p>I can’t believe that you guys actually outsource the service , how can you guarantee me that you sending me a reputable driver in any case and I am sure this is why you guys don’t cover my car when the driver form king Cab drives it.</p> <p> </p> <p>I have been a loyal customer of king price and I turned down all offers from other insurance companies, but after this incident I have to think would OUTSURANCE leave me stranded?</p> <p> </p>