The horrier continues even after the ******* as my Insurance drags their feet to assist

i have received unfair treatment from this insurance. i took an insurance cover for content and house structure and was told i was covered immediately. Unfortunately for myself i had a break in shortly after taking the cover. I have been moved from pillar to post and have comp**** with all their requests but my case still is not finalized. instead i'm not i need to be tolerant of them as their employees go through personal issues. this is down right unfair. if an employee is off work then someone else continues and i'm not made to wait. when i was broken into my burglar gate was tampered with and has not been working since. the incident occurred on the 31st October today is the 22 November but the insurance has not sorting it out. I'm a single mother with 2 kids. my home was already violated when the burglars invaded my private space but i still remain miserable after countless encounter with an insurance that states will put a smile on my face but have since brought more depression in my life