The first call took almost 30 minutes to be answered, which left me concerned about several what-if scenarios

The first call took almost 30 minutes to be answered, which left me concerned about several what-if scenarios. On top of that, I was using airtime, so you can imagine the added frustration. This is definitely an area that needs improvement because long wait times can create panic, especially during emergencies, which should be attended to as quickly as possible. The same energy that salespeople use when selling products should be app**** when attending to our calls. That said, I am impressed overall. I was assisted within an hour of logging the call.