The 3 star is for the organisation

The 3 star is for the organisation. I am disappointed that your customer service consultants don’t explain things thoroughly or sometimes they lack information. There was no option to rate the consultant that I spoke to now and her name is Xoliswa Pule. I give her 5 stars for explaining the policy so I can understand. How I wish all your consultants could explain it like that. Thank you Xoliswa.