Thanks for the excellent service

Made a call to KP and was put through to Eddie Simalane. I was not at my most professional best as changed made to my policy in November had not been implemented at 1 December 2021. Giving me an additional premium payment of R1000 for December. First thing Eddie did was to listen and not interrupt. 2nd thing he did was calm me down by repeating his understanding of the problem at hand and finally advised me what he would do to fix the problem and would phone me back. Oh Yeah!!!! I thought. and he did sooner that expected, updated my policy and credited me with a refund for December and would further listen to the voice tapes to establish if there was a further credit. Happy me and from my side pretty destressing. Well done Eddie, I'm pretty cynical about call centers and their staff at the best of times. You just made my day and proved me wrong and that you a Man Of Your Word. Thank you, I am ever so grateful