RR
Roxanne R

1 reviews | Active since Nov 2018

07 Nov 2018, 14:59

Terrible Telephonic Service - Put off from taking out insurance with you

I had such a terrible experience trying to get a car insurance quote with your company. I made the call aroun 14h45 on Wednesday, the 7th of November. The telephone operator was speaking so fast I could not get his name. I couldn't hear most of the questions he asked and kept asking him to repeat himself. When we were done with the quote he immediately asked me for my banking details. I refused to give them and asked for the quote to be emailed to me so I can review. He then interrupted me and continued to tell me what was included in the cover. Again I asked for him to email the quote and he interrupted me further. He was insistant and very rude. I hung up on him because I refused to be talked to like that any further. If this is a reflection of King Price's service then I'd rather go with another company.

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Replies (2)
RR
Roxanne R's update07 Nov 2018, 15:27
Reviewer Update
The team leader of the operator called to apologize but her tone was far from sincere!!! Giggling on the phone with an attitude. I was not happy with that call either because she did not address the issue at hand but further attempted to sell me the quote. Not happy at all with this service received.
King Price Insurance
King Price Insurance's reply07 Nov 2018, 16:53
Official
Hi Roxanne

Our sincerest apologies for the negative experience, your complaint has been escelated to management in sales for urgent attention. 

Royal regards

The kings court