1 reviews | Active since Jun 2017
Terrible System Rips Clients Off
<p>I am very upset and feel done in. On saturday my handbag was ****** from my home. </p> <p>On making a claim I have not only lost the handbag +- R2000 as a loss they got my spare car key as well.</p> <p> </p> <p>King price wants to load this as two seperate claims. I was offered two seperate excesses. So take my +-R2000 loss add the R5 000+ in excess and im not even close to the actuall losses suffered.</p> <p> </p> <p>Thank you king Price. If i had known this was the service I would recieve I would have made a more informed decision about my insurance carrier. You have wasted my time and made me loose faith in the system.</p>
Hi Dominique
Our claims manager Shaldon has been in contact with you to discuss your concerns and the way forward. As per our email response both excesses apply as you have a vehicle claim and a home contents claim hence the two applicable excesses.
Our retentions department has also been in contact with you, should you require any further information please do not hesitate to contact us directly.
Royal regards
King Price
Hi Dominique
Our claims manager Shaldon has been in contact with you to discuss your concerns and the way forward. As per our email response both excesses apply as you have a vehicle claim and a home contents claim hence the two applicable excesses.
Our retentions department has also been in contact with you, should you require any further information please do not hesitate to contact us directly.
Royal regards
King Price
There was no ammicble resolution.
The system and processes within your company are typically designed to facilitate two claims for one handbag. Rediculous but according to the personnel this was explined to me when I started insuring with you in 2013. It was made clear in the policy schedule (NOT).
On my first claim as an adult at 34 I have lost complete faith in the system. I will make sure that I make everyone I meet aware of your working hours, delays in response and buraucracy. I will speak about this often. Thank you for nothing........
Please do not phone me again. If my house burns down I will be sure to wait for office hours and beg and beg and beg and eventually threaten. I now know how this works.
There was no ammicble resolution.
The system and processes within your company are typically designed to facilitate two claims for one handbag. Rediculous but according to the personnel this was explined to me when I started insuring with you in 2013. It was made clear in the policy schedule (NOT).
On my first claim as an adult at 34 I have lost complete faith in the system. I will make sure that I make everyone I meet aware of your working hours, delays in response and buraucracy. I will speak about this often. Thank you for nothing........
Please do not phone me again. If my house burns down I will be sure to wait for office hours and beg and beg and beg and eventually threaten. I now know how this works.