Terrible service with their call centre assessors

I’ve had a very terrible experience after a call with one of your assessors. Very useless with important information.

Definitely changing this insurer the moment the process is done with my car being fixed.

It doesn’t make sense to me why I’m still involve in paying for an excess when the 3rd party is communicating to pay the full costs of the claim. If the insurers are both in communication with the payout. Please do clarify this further because your telephone assessor was very useless.