Terrible service received- treating your clients like King should be practiced and not just used as a slogan

I called to lodge a claim yesterday morning at 8, I was advised that I would be called back as the line was not clear, I then called back to confirm what is going on and got through to another consultant who after a minute into the conversation advised that she will call my partner who was driving the vehicle at the time of the accident, the call was made to him much later the afternoon after I called for the 4th time to follow up the claim process was rushed through and why was this discussion held with him and not me who is the policy holder.... 4 calls and 4 security checks later my cell phone number was captured incorrectly and not one person noticed this!!!! My partner also provided the correct contact number and I sent an email through but no response at all. My partner was advised that I would receive a reference or claim number immediately which I have not received yet and that I have to go to PTA from Johannesburg to get the accident report myself. I called once again this morning and requested a follow up, I was advised that the claim was assigned to an assessor and that he will call me, so if I had not made the call this morning I would never know what the progress is and my cell phone number would never have been changed to ensure tht the assessment can take place ... Authentication is clearly not a key priority. Furthermore I was advised that I do not have to get the accident report myself as the insurance will... Conflicting information that is. I need assistance for the driver that caused my damage to pay for my access as well and with no call or proper assistance who do I speak to to get this sorted???? I do not feel confident enough to remain with king price after this!