Terrible service provider and claims experience

Good day,

Regarding Claim Number KP***, your service provider, Durban Auto Electrical dismantled my car to do an inspection, but they didn't have the decency to restore it to the condition it arrived when they returned it. This is unacceptable and I want someone to either come out to put everything back the way it was or reimburse me for having to now do this myself.

Issue 1. All my windows were up when the car was towed away. This was done on purpose by a local auto electrician so the car was at least drivable in the rain even though the window electronics did not work. I want the window restored to the closed position!

Issue 2 What the hell are these parts and seals now doing lying on the floor and unconnected?

Issue 3 Why did they drive 9 Kilometres in my car? Is this typical of your service providers? It's a reflection of your service as well. This is utter BS!

Issue 4 It took 16 days to get back to me with a final assessment after this service provider received the vehicle. Again, just an utter ******* reflection of the service we've had to deal with regarding this claim. In fact, the claim was registered on the 19th of April 2023, and to date, I still DO NOT have the assessment report!