Terrible Service – No Follow-Through!

I have been a loyal customer of King Price Insurance, always paying my premiums on time, but the service I have received has been beyond disappointing. When dealing with a third-party claim, I was initially given a date by which they would provide feedback. That date came and went with no update. I then had to chase them down, emailing and calling multiple times, only to be given yet another date.

To make matters worse, their legal manager even told me that they had instructed their representative to be in contact with me and provide updates every two weeks. That never happened—unless I emailed or called first. It’s clear that unless you constantly follow up yourself, they will simply leave your case hanging.

If they truly cared about their clients, they would make every effort to assist them without requiring endless follow-ups. This experience has made me seriously question whether they value their customers at all.

Extremely frustrating and disappointing service!