Terrible service, no feedback given. Claim not settled after two months

At first when selling you the insurance they are very effective and efficient. However, I have submitted a claim on the 1st of August 2023, it is now the 19 of September. After several emails and phone calls, the agent Patricia has never given me any feedback as to why my claim is delayed and has not been settled. Only to find out that she has not bother to find an alternative number in order to confirm my case number with the police. Which means I am still paying for a car that is written off, almost two months after the incident. In addition, I am left stranded without a new car because they have not communicated what the delay is and they have not settled the claim yet. Worst service I have ever received from an insurance company.