Terrible service - King Price Insurance – Claim CKP***/8

I am extremely dissatisfied with the service I received from King Price Insurance regarding claim CKP***/8, submitted on 03/12/2025 for damage sustained on 30/11/2025 (one tyre and three rims). From the beginning, this claim has been handled with a shocking lack of urgency and competence. I dealt mainly with Okuhle Mangisa (claims handler) and Jabu Mhangane (moderator), along with several other King Price staff members who seemed to act only as messengers rather than taking responsibility to resolve the matter. From day one, I repeatedly asked—practically begged—that this claim be finalized urgently, as the rim suppliers close on 19/12/2025 and only reopen on 05/01/2026. Despite making this very clear, no urgency was shown. As a direct result of King Price’s delays, I am now unable to order the three rims required to get my vehicle back on the road. Throughout this entire process, nobody from King Price contacted me proactively. I had to constantly phone and follow up. Emails were ignored unless I sent multiple follow-ups within a short space of time. Even then, responses were slow or nonexistent. On 09/12/2025, I received a message stating that the car rental company would contact me once the vehicle was booked. This never happened. Car hire is supposed to assist in situations like this, yet I have been unable to use it. Why am I paying for car hire cover if it is not available when I need it?

Today, 19/12/2025 at 16:30, I am still waiting. Earlier today, I was told someone would call me to finalize the claim for a cash settlement. That call never came.

To make matters worse, if someone goes on leave—as happened in this case—nothing moves forward, and their emails “cannot be accessed.” This is completely unacceptable for an insurance company. I would not recommend King Price Insurance to anyone. The service has been terrible, communication is poor, and there is no accountability. I sincerely hope I am able to change my insurance provider in January 2026.