Terrible Service from King Price, will loose a customer of 8 years

I have been a loyal customer for close to 8 years and clearly King price does not value loyal customers due to the shocking service that I have received on 2 occasions now.

The first issue was a few months ago where they took over a month to investigate a claim for my property and in the end they did not pay. I then moved that property to OUTsurance but I kept other properties and my vehicles with them due to the long relationship.

Now I have a problem with a windscreen but I am made to chase PG Glass for close to three weeks. After three weeks, I am told that they dont have the glass and need to order it from the manufacturer and I need to wait another 2 weeks. I pay my premiums to King Price not PG Glass yet as the customer, I have had to chase both these service providers.

What a shame to loose a loyal customer of 8 years with x4 different insurance covers. Definitely no "royal" service here and perhaps King Price doesn't need customers any longer since they have grown so much.

This is not the King Price of Old and they will loose customers with this attitude.