Terrible service from King price

I called on Thursday the 1st of October to get a quote to add a vehicle to my policy. I received my quote and called back again on Friday to accept the quote and get my second vehicle covered. I was informed that the person handling my Quote will be getting in contact with me shortly after that call, which did not happen. I had to send a mail on saturday to request a call back as nothing seemed to be happening from King prices side. I requested that the debit order go off today so that i can get my second vehicle covered ASAP. No debit order has gone off yet for today and it's already past 18:00 meaning that my vehicle is still not covered. I called in again today to find out why it hasn't gone off and was informed that I should call back again in 3 to 4 business days to follow up on the matter. Meaning that there is a possibility that my car will not be covered for a further 3 to 4 days! I also sent a mail regarding the matter of my vehicles not having spare keys and wanted to know if it's specified on my policy but I still haven't received any feedback regarding the matter.This is after i asked the consultant if its specified on my policy, Nonetheless she couldn't give me an answer and requested that i send the mail.

This was not the service promised by King Price at all. Through the Covid Panidemic and lockdown I had no problem to pay my premiums every month. I didn't contact King price once to find out if there is something they can do to lower the premium. Instead I paid the amount each and every month, no hassles , on time. Now that I want to add a second vehicle to my policy, I am experiencing the worst service that I can think of.