Terrible Service

I have been a loyal customer with King Price insurance going on for 4 years now and I have not submitted one single claim to date. Recently I`ve have been involved in a accident with my vehicle and needed to submit a claim, only to be notified that the insurance company will not cover certain parts on the vehicle as its seen as optional extras, this was never notified to me upfront as well as when I took the vehicle for insurance inspection which I view as highly *********, I called the customer care number thrice to flagged my concerns and disappointment that this as not made clear to me upfront and their only response was that they will investigate. To date I not received feedback on my concerns and on the progress for my claim. I have submitted my claim on the 18th November 2020 CKP***. Highly disappointed service received.