Terrible service Extremely frustrated

<p>My policy number is KP ********** </p> <p>On the 28 February i accepted their policy on the 1st of March i called to cancelled the policy i spoke to Ureka Monageng, she decided not to cancel the policy that was before i collected my car from the dealership. during the month of April around the 10th they debited me unfortunately the account that i gave them it had insuffient funds debit never went through. Due to that they knew that i said they must cancel the policy they never even call to ask why debit order never went through. on the 26 same month they debited me again and it went through i called on them 28 April to find out what is the story and them to refund me i spoke Naidoo Yan he said he is a senior Consultant he promised to sort this out but he never did anything, i called them back later i spoke to Adrew he said to me he is processing my refund i was very much surprised how is he processing it because Naidoo said he is done it. i ask to be transfered to the Manager since well senior consultants are failing me Manager Jonathan Pillay he promised to do a refund as well and it should reflect to my account within 48 hours from that day. today is the 03 May my money is not yet refunded no communication is done when i call no body amoungs the managers is giving the exact answers. Some other lady that i was transfered to by Jonathan said to me my refund was only done today and its going to take 48 hours to reflect on my account of which i dont believe that because i've been waiting for the past 48 hours and nothing happened. Ureka Monageng is main source of all this when i am asking them to transfer me to someone who can assist me since their failing me even further they give excuses Jonathan ended up dropping my call. he was telling me lies that he tried to call me but he could not get hold of me 1st of all i had my phone on me waiting for his call i dont have any missed call and usually if they call and dont find you their system sends and sms to say they did try calling you but they didnt get hold of you, non of that had happened that was just lies. i am sick and tired of the service of KING PRICE i hate the day i accepted your policy but again its better because i realised while its still early all i need is my MONEY period. </p> <p> </p> <p>kindly regards</p> <p>LG Sindane</p>