Terrible service

I am extremely dissatisfied with the service I am receiving from King price insurance and Auto bonn Sandton I was involved in a car accident and king price sent my car to their repairers (Auto bonn)I noticed that the cover for the jack in the boot is missing when I was collecting my vehicle I immediately showed Marcelle who works at Auto bonn that the cover is missing he informed me that he will ask his guys where the cover is,then later that day Marcelle called me and said his guys said they did not see the cover. I then sent an email to King price and copied Auto bonn and reported this that was on the 3rd of November to date I have not received any response from them then yesterday again I sent a follow up email and still no response. This just shows how much they disrespect their clients and how much they do not care about their business.when my claim was approved I constantly had to beg for feedback on the status of my vehicle which was frustrating... They are not aware that this will have negative impact on their business. I was happy with how King price handled my claim but at the end I am dissatisfied. I really hope they improve on their service and communication skills. I do not like jumping from one insurance to another but I do not think I have a choice now.