Terrible service – Claim declined for nonsense reason after months of runaround

I took out a comprehensive insurance policy with King Price Insurance in 12 March 2026 after moving away Old Mutual Insurance, thinking of the cost of living, and do I regret it. I bought the vehicle in January 2026 and on the 13 April 2026, I was hijacked and lodged a claim immediately. They came to my house to do their investigations. Then, after dragging me from pillar to post for over a month, they finally declined my claim today giving a completely illogical reason. They said I was “not insured in 2025” and because I’m a new customer, the claim is declined. That makes no sense, I only bought the car in January 2026, hence it only being insured from January 2026. How can they hold that against me? During this entire month, they never even arranged a hire car for me, even though car hire is included in my policy. I had no transport while they wasted my time. Now they’ve told me I must fix my own vehicle at my own cost. I am beyond frustrated with the lack of logic, poor communication, and complete failure to honour their policy. Avoid this insurer if you expect them to actually pay out when something serious happens.