Terrible Service!!!

On the 15th of November 2022 , Sebastian Makipla gave me a call to advise me that my claim has been approved . However he said that he thinks it is my rubbers that are worn out and that I should replace them as my insurance broker does not cover rubbers , I then asked him how the problem will be fixed as I put the claim in as water started seeping into my car due to the storms we’ve been having lately . Sebastian could not give me a confirmed response as I asked him what exactly the mechanic will be fixing on my car seeing that the rubbers will not be replaced , yet the claim was approved , Sebastian then said I should just let them fix my car and we’ll speak after that , he said that the mechanic will give me a call however its been weeks and I haven’t received a call back from the mechanic or from Sebastian , I kept requesting call backs from king price and asked Agents to notify Sebastian that he should call me , I had my recent call with King price today , I was advised that he will call me but I still haven’t received any feedback . I was also advised that Francoise would give me a call as he is the claim assessor but no call from him either . I mean this is utterly ridiculous and unprofessional on another level !!! What do I have to do to get assistance with a claim that was approved , It’s been approved and I’m not even sure that when I have another decent conversation with Sebastian whether I’d understand what they will be fixing when he says it’s the rubbers worn out yet they won’t fix it , It took me a while before escalating this to hello peter but I feel like it’s the only way how I’m going to get feedback and proper assistance. I cant allow water to seep through causing more damage to my car ! Can someone at king price please assist me asap . This is also the first claim that I’ve ever submitted and this is the poor service I’m receiving , so I’ve been paying diligently yet when I need assistance , this is the treatment ?!?!?!?