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Stacey E
1 reviews | Active since Dec 2020
25 Nov 2021, 12:46
Terrible service
What a horror experience to work with these people. In the middle of a claim and Zero communication. They say they will get to me by end of business day. Never call. When I call them they hang up. The communication I do receive from them my car has been taken to a different shop. I call that shop to hear whats happening because king price is useless. They say my car is not and never has been at their shop. And king price just keeps Hanging up on me... I want to scream
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Replies (5)0
Replies (5)
King Price Insurance's replyOfficial
01 Dec 2021, 12:12Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.
King Price Insurance's reply01 Dec 2021, 12:12
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.
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Stacey E's updateReviewer Update
08 Dec 2021, 14:29Yes its almost 10 days later and I'm still struggling with the same bad service. As soon as this claim in complete I will be moving. Having no insurance is better than dealing with the Stress you guys give. KING PRICE LOVES DROPPING THE CALL.
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Stacey E's update08 Dec 2021, 14:29
Reviewer Update
Yes its almost 10 days later and I'm still struggling with the same bad service. As soon as this claim in complete I will be moving. Having no insurance is better than dealing with the Stress you guys give. KING PRICE LOVES DROPPING THE CALL.
King Price Insurance's replyOfficial
09 Dec 2021, 08:58Our sincerest apologies for the negative experience, claims will be in contact to discuss.
King Price Insurance's reply09 Dec 2021, 08:58
Official
Our sincerest apologies for the negative experience, claims will be in contact to discuss.
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Stacey E's updateReviewer Update
09 Dec 2021, 09:19I won't be waiting by the phone. Because I call and get ro a 3rd party I ask to put me through to claims and claims drops the line. I email and no replay
I ask for a call back and get a sms and no call. Keep your R3.10 a month saving ill rather pay R200 more for better service. I'll also advise a few people ro drop you Because look who I'm being treated. At this point you guys need to start paying for my therapy. I just can't with King price anymore. Thank you for the stress the lack of communication the absolute anxiety not doing your job. (Unless it's on hello Peter and your poor Imagine is being affected, then you jump) ONLY HAVE SWEAR WORDS LEFT.
I ask for a call back and get a sms and no call. Keep your R3.10 a month saving ill rather pay R200 more for better service. I'll also advise a few people ro drop you Because look who I'm being treated. At this point you guys need to start paying for my therapy. I just can't with King price anymore. Thank you for the stress the lack of communication the absolute anxiety not doing your job. (Unless it's on hello Peter and your poor Imagine is being affected, then you jump) ONLY HAVE SWEAR WORDS LEFT.
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Stacey E's update09 Dec 2021, 09:19
Reviewer Update
I won't be waiting by the phone. Because I call and get ro a 3rd party I ask to put me through to claims and claims drops the line. I email and no replay
I ask for a call back and get a sms and no call. Keep your R3.10 a month saving ill rather pay R200 more for better service. I'll also advise a few people ro drop you Because look who I'm being treated. At this point you guys need to start paying for my therapy. I just can't with King price anymore. Thank you for the stress the lack of communication the absolute anxiety not doing your job. (Unless it's on hello Peter and your poor Imagine is being affected, then you jump) ONLY HAVE SWEAR WORDS LEFT.
I ask for a call back and get a sms and no call. Keep your R3.10 a month saving ill rather pay R200 more for better service. I'll also advise a few people ro drop you Because look who I'm being treated. At this point you guys need to start paying for my therapy. I just can't with King price anymore. Thank you for the stress the lack of communication the absolute anxiety not doing your job. (Unless it's on hello Peter and your poor Imagine is being affected, then you jump) ONLY HAVE SWEAR WORDS LEFT.
King Price Insurance's replyOfficial
10 Dec 2021, 14:13Our sincerest apologies for the negative experience, claims will be in contact to discuss.
King Price Insurance's reply10 Dec 2021, 14:13
Official
Our sincerest apologies for the negative experience, claims will be in contact to discuss.