TS
Thinus S

1 reviews | Active since Mar 2013

24 Oct 2019, 00:51

Terrible service and worst company to deal with, stay away!!!

Unfortunately, I can't give them a -1, the minimum is 1 star.

The service I have been receiving from king price is very very poor. King price insurance doesn't care about their clients, that's why I cancelled. I logged a call on 2019-10-08 to add a new vehicle and remove the one I have sold. After 5 phone calls that I made to them and speaking to a senior consultant by the name of Mohammed on 2019-10-21 and him assuring me that the vehicle will be removed and my policy updated, needless to say it, a don't bother using King Price. The Vechile is still not removed and my policy still not updated.

I received an email saying: Your policy has been cancelled (KP24***X) "As discussed, with Mohamed Ballim, on 2019-10-21, we hereby confirm that your King Price insurance policy has officially, and unfortunately, been cancelled."

To date its not done and not back dated to 2019-10-09 as per my original instruction / request.

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Replies (1)
King Price Insurance
King Price Insurance's reply24 Oct 2019, 14:50
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our retention's department has been in contact to discuss your concerns and the way forward, should you require any further assistance please do not hesitate to contact.