Terrible service and unacceptable delays in resolving my claim

Since the accident on 26 April, I have submitted all required documentation promptly and comp**** with every request from the claims department. Despite this, my motor vehicle accident claim remains unresolved after four weeks, even after numerous follow-ups.

The delays and poor communication have been unacceptable. This situation has caused significant inconvenience, stress, and financial prejudice, particularly because my vehicle was declared a write-off / sustained major damage. As a result, I am currently using a vehicle that is not suitable for the gravel road I travel on daily, which has made my situation extremely difficult.

Communication from the claims department has been inconsistent and unclear. Follow-up emails and calls are either not responded to or are met with vague updates and constantly changing timelines. While I understand that investigations and assessments take time, the prolonged delay without meaningful or transparent updates is unreasonable.

At this stage, I am extremely dissatisfied with the service received from King Price, the appointed assessor Leon Strydom, and his manager Lowrence Mokoena. The lack of urgency, clarity, and effective communication has made the claims process unnecessarily stressful and frustrating.

I am requesting urgent attention to my claim, a clear and final update on the status, and immediate resolution without further unnecessary delays.