Terrible service and communication re cellphone claim

My phone was ****** and I lodged my claim with King Price. I have not received any form of acknowledgement in respect of the requesting documents to process the claim or an update on the status of my claim.

I've sent several emails requesting an update, also used their self service portal where I've been promised that a consultant will call me - to no avail.

I can understand that consultants might be busy, however, acknowledging receipt of an email or calling back a customer (after promising to do so) is basic customer service.

I find this unacceptable and inconsiderate. When my policy was with LOOM, I was guaranteed great customer service - they prioritized customer satisfaction.

Being without a phone is inconvenient, and the least that your insurer can do is keep one in the loop about the developments relating thereto - this is why we pay for this service.