1 reviews | Active since Sept 2016

10 Dec 2016, 21:01

Terrible service and bad customer service

<p>I called King Price Inurance to get a qoute for my new car. they gave me a qoute i accepted it and ask them to activate it on the 25th. After that i got a better offer somewhere else and sent King Price Insurance asking them to cancell my insurance. I got calls from almost 5 King Price Insurance who were calling to ask me how much I was going to pay for my new isurance and all promise to cancel my policy with King Price Insurance which none of them did i sent three follow up emails and calls for three weeks after that every Employee I spoke to promise to cancell it immediately after my call and no one did. On the 25th of that Month they diducted money in my account for insurance and installing a tracker in my car of which they never did. I reversed the money call them more than 10 times promised that it will be cancelled bt every night I get an SMS from my bank notifying me that King Price id debiting money in my account. I call tem and promised cancellation that never happens.</p>

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Replies (2)
King Price Insurance
King Price Insurance's reply12 Dec 2016, 14:47
Official

Dear Yvonne

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

Juan from our Retentions department has been in contact with you and provided you with the relevant feedback regarding your complaint and the way forward.

Should you require any additional information, please do not hesitate to contact us.

Royal regards

The Kings Court

King Price Insurance
King Price Insurance's reply12 Dec 2016, 14:48
Official

Dear Yvonne

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

Juan from our Retentions department has been in contact with you and provided you with the relevant feedback regarding your complaint and the way forward.

Should you require any additional information, please do not hesitate to contact us.

Royal regards

The Kings Court