Terrible service

Last Year I submitted a claim on my car and I waited from 30 September to 11 November for my car as the accident happened on 30 September, when I wanted to follow up on the claim nobody could give me a clear answer on what was happening, I was transferred all over the company until I asked to speak to a manager that I got results and when they say they will phone you back they never do. It is like you get forgotten. Now again my car took damage and again I submitted a claim on 13 Jan 2023 in the morning they only assessed my car today 10 days later when I asked for an answer the person I spoke to just gave excuses and couldn’t provide me with a clear answer when I asked to speak to a manager once again she first gave an excuse of why I can’t speak to one and then told me to hold and I had held on for 10 minutes and decided to hang up as it was wasting my airtime. I have had so far a very bad experience with King Price and their claims they may be cheaper insurance than other companies but what they don’t tell you is that they skip on service when you need it.