terrible service

Going on 2 weeks now and my cars at the panel beaters. Iv had no calls from kingprice regarding the claim just 1 call telling me to take the vehicle for aSsessment. I get a call today because of the mail I sent. So if I don't talk then you guys don't talk. And what's this about being assessed by an assessor at my home regarding the accident. You guys have received the accident diagram. Your service there is terrible but I suppose super low premiums comes with super slow service!!!!