Terrible Service

I contacted King Price in September 2018 regarding a scratch on my vehicle. I then got contacted by Fixico to make arrangements to have my vehicle repaired. Despite numerous emails, I received no response from Insurer or Fixico. In December, I was informed that if my vehicle was not taken in, then the claim would be closed. I eventually managed to contact King Price and they agreed that in January it can be repaired. They confirmed my emails were on their system and had no answer for no replies. I was then contacted in late January to have my car repaired. I requested that they decide on the service provider as I did not know any of the services providers listed. Fixico then selected Italian Panelbeaters...it took longer than the time requested, but they eventually dropped the vehicle off. Taking extra time, one would assume it was done 100% properly. When I returned home, I was upset due to the condition my car was in. I complained immediately to Fixico and was assured that they will rectify the matter. We met with Carlo and Jose and Tony at Italian Panelbeaters and pointed out everything that we found wrong. They had photos of photos sent electronically to compare the vehicle from before it was taken in. They agreed to fix some of the things. I got called back the next week and met with Tony. I pointed out a few things that was still wrong and he advised that they will recheck and sort it out and make arrangements to drop off the vehicle. Again, it had to be sent back as it wasn't done properly. Now, I have again had to complain as to date, the doors are not locking and unlocking properly, the front passenger door handle doesn't go back in place and is constantly getting stuck and it's loose. I sent an email to King Price as well as to Italian Panelbeaters. I also sent the photos and message to Fixico. I am working and don't have time to constantly take time off to meet with a service provider who should have done this properly first time around. I am not paying Fixico, but King Price monthly. It would be nice if the people taking my premiums monthly could respond, even by email. King Price is good to take your money monthly, but when it comes to claim stage and providing a qualified service provider who can do the job properly, then they definitely lack! I am terribly disappointed at the condition my vehicle is now and the terrible service received thus far. I am now expected to take the car back again for them to rectify their mistakes...I am busy at work (which pays the premiums), going on leave tomorrow and my vehicle is in for a service. Where to do I find time to have this done???!! Something that should have been done properly in the first place. I could live with my doors scratched -but locks and door handles that don't work properly??!!