RN
Reabetswe N

1 reviews | Active since Oct 2016

07 Oct 2016, 08:37

TERRIBLE SERVICE

<p>I have been experiencing the worst service ever from king price. I pay alot of money every month on my insurance and i am getting absolutely nothing out of it. I have been waiting for over a month for my car to get repaired, and every week i get excuses from both king price and galliga. Every week they tell me the same story about how they are still waiting for parts or how my car is in mechanical,also about how i am on a waiting list for courtesy car and till this day i do not have a car.</p> <p> </p> <p>i went from dealing with Ivan who was rude and not helpful at all, to know dealing with Kirsten Daniels, and also Michell from galliga who i believe both take me for a fool. I informed them both about how i just started a new job and i need a courtesy car and they have been saying im still on their list or they will make a plan but nothing ever gets done.</p> <p> </p> <p>How do you keep your clients vehicles for over a month and not ensure that you provide them with transportation? I have been completely disregarded and disrespected by both companies and still they are always the first to deduct my money every month.</p> <p> </p> <p>Someone from king price management must call me asap or i will be taking this matter to 702 and other media outlets. I have been patient for so long and now i cant anymore. Not only are you frustrating me but you are also compromising my job. I will be seeking legal advice on this matter and i will take it further.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply10 Oct 2016, 11:13
Official

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

We note that our repair management department has been in contact with you to discuss your concerns as well as to explain the delays based on parts on back order from Kia. As per our records a courtesy vehicle has been arranged from the repairer for the 11/10/2016.

Should you require any further information please do not hesitate to contact us directly.

Royal regards

The kings court