1 reviews | Active since Jun 2016
TERRIBLE SERVICE
<p>Good day</p> <p> </p> <p>In February this year, A guy failed to stop at a stop street and drove into my vehicle causing extensive damage, i have been having on going terrible service from this company, they do not even acknowledge that I am a potential client, my lowest repair quote is R15000- 00, and they send a settlement for R6000-00, why is there such a difference? am i now to repair the rest out of my pocket? when i was not at fault!!! How in heavens name does this system work? Pathetic service. Does not even deserve a star rating.</p>
Hi Rajesh
Thank you for your comments and allowing us the opportunity to respond, as you have elected to claim directly from our client as a 3rd party claimant and not via your own insurance there are a lot of factors taken into consideration when finalising a 3rd party claim as it is a legal process and not handled like a normal claim.
We reviewed your claim and would like to bring the following under your attention:
When looking at how this accident occurred from a legal stand point there are certain principals that apply. There is an onus on all road users to travel with caution in order to prevent an accident, to be vigilant and take evasive action should they be placed in a scenario such as your own. These principals are not determined by King Price, but are determined by a court based on outcomes of previous cases and as such has to be app**** on all liability claims such as this. I reviewed the apportionment app**** and can confirm that this is a reasonable offer and therefore we will not be in a position to amend same.
Should you require any further information please do not hesitate to contact us directly or to contact your own insurer to confirm the acceptability of the offer.
Royal regards
The kings court
Hi Rajesh
Thank you for your comments and allowing us the opportunity to respond, as you have elected to claim directly from our client as a 3rd party claimant and not via your own insurance there are a lot of factors taken into consideration when finalising a 3rd party claim as it is a legal process and not handled like a normal claim.
We reviewed your claim and would like to bring the following under your attention:
When looking at how this accident occurred from a legal stand point there are certain principals that apply. There is an onus on all road users to travel with caution in order to prevent an accident, to be vigilant and take evasive action should they be placed in a scenario such as your own. These principals are not determined by King Price, but are determined by a court based on outcomes of previous cases and as such has to be app**** on all liability claims such as this. I reviewed the apportionment app**** and can confirm that this is a reasonable offer and therefore we will not be in a position to amend same.
Should you require any further information please do not hesitate to contact us directly or to contact your own insurer to confirm the acceptability of the offer.
Royal regards
The kings court