1 reviews | Active since Jun 2016
Terrible service
<p>Good day</p> <p> </p> <p>Policy number: KP***</p> <p> </p> <p>As a client of King Price Insurance, I must say that I am very much dissapointed with the treatment I have encounted. I suffered a loss on the 02/04/2016. I reported my claim. The claims consultant was not putting herself in my shoes but rather advising me that I have not taken my vehicle for inspection and i have climed within 3 months of the policy. Todate I have not received a policy wording document advising this. Just a welcome sms on the 11/01/2016. I advised her Im currently working in Mpumalanga and she needs to direct me where to for inspection. Only after the accident I was advised where to go. Three montly premiums had gone through, prior to the date of loss and therefore not entitled to pay an additional excess, I look foward to your response, as I intend to approach the Ombud.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Johanna Tshukudu</p> <p>***</p>
Hi Johanna
Thank you for your comments and allowing us the opportunity to respond. Shaldon from our claims department tried calling you but to no avail. We wish to refer you to the following facts :
- your incident occurred in your 3rd month of cover therefore the additional excess applies - cover commenced 01/02/2016 - incident occurred on 02/04/2016
- At point of sale you where advised to take the vehicle for inspection as a condition of cover. Sms reminder to take the vehicle for inspection was sent to you on the 11/01/2016 - (Just a friendly reminder from King Price to please call 24Fix on ***or pop past your nearest branch to book your car's inspection.)
- 11/01/2016 - all policy documentation was emailed to you - 3 emails where sent to your email address which we have confirmed is the correct email address - these emails included your policy schedule, terms and conditions and welcome letter.
- at no point prior to your claim did you call in to advise you where not happy or had not received any documentation from ourselves.
It is sad for us that you are disappointed in our service as we have provided you with all the necessary reminders as well as sent you all the relevant documentation the day you app**** for the policy. Shaldon will try calling you again to discuss this all with you telephonically.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Johanna
Thank you for your comments and allowing us the opportunity to respond. Shaldon from our claims department tried calling you but to no avail. We wish to refer you to the following facts :
- your incident occurred in your 3rd month of cover therefore the additional excess applies - cover commenced 01/02/2016 - incident occurred on 02/04/2016
- At point of sale you where advised to take the vehicle for inspection as a condition of cover. Sms reminder to take the vehicle for inspection was sent to you on the 11/01/2016 - (Just a friendly reminder from King Price to please call 24Fix on ***or pop past your nearest branch to book your car's inspection.)
- 11/01/2016 - all policy documentation was emailed to you - 3 emails where sent to your email address which we have confirmed is the correct email address - these emails included your policy schedule, terms and conditions and welcome letter.
- at no point prior to your claim did you call in to advise you where not happy or had not received any documentation from ourselves.
It is sad for us that you are disappointed in our service as we have provided you with all the necessary reminders as well as sent you all the relevant documentation the day you app**** for the policy. Shaldon will try calling you again to discuss this all with you telephonically.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court